Terms of Service

Please carefully review the following terms for using the PN Labs website and PN Labs products. By accessing or using the PN Labs website or any PN Labs product, you agree to be legally bound by the following terms. If you do not accept these terms, you must not use the website or any product sold by PN Labs.

Website Disclaimer

The PN Labs website and all information provided through it are offered “as is” and “as available.” While we strive for accuracy, PN Labs makes no warranties or guarantees regarding the correctness, completeness, or reliability of any content. Pricing, specifications, and availability may change at any time without notice.

Product Use as Modules

PN Labs products are modular electronic assemblies designed for integration into larger systems by technically capable users. These modules are not standalone consumer products.

  • They are designed explicitly as modules for integration, not as standalone CE-marked or consumer-ready devices.

  • They are intended for use by technically qualified users, and are not certified under EU directives such as CE.

  • PN Labs is not registered for WEEE or LUCID in the EU.

  • All usage is at the discretion and risk of the user. The user is solely responsible for integration, validation, and ensuring that the final product complies with relevant regulatory requirements.

PN Labs disclaims all liability related to integration, performance, certification, or safety of the end system.

Product Usage Restrictions

PN Labs modules are strictly prohibited from being used in applications where their failure could reasonably be expected to result in injury, loss of life, or significant property or environmental damage. Such applications include, but are not limited to:

  • Life support devices or systems, including any medical equipment that sustains or monitors life

  • Control systems in vehicles, aircraft, watercraft, or any form of transportation used for the conveyance of people or cargo

  • Equipment or facilities involving nuclear energy, defense, weapons, or military-grade hardware

  • Infrastructure or environments requiring safety certification or fail-safe operation, such as industrial safety systems, emergency systems, or critical public infrastructure

By purchasing or using PN Labs products, you acknowledge and agree that PN Labs shall not be held liable for any consequences resulting from such prohibited use.

Product Certification Status

Although our products are designed and manufactured to be compliant with RoHS 3, our products are not certified under any national or international regulatory body or standard, including but not limited to:

  • FCC (U.S. Federal Communications Commission), ISED (Innovation, Science and Economic Development Canada)

  • CE (Conformité Européenne), RoHS, WEEE, REACH

  • UL (Underwriters Laboratories), CSA (Canadian Standards Association), ETL (Intertek)

  • LUCID (Germany’s packaging law registry) or any other Extended Producer Responsibility (EPR) programs

These modules may emit electromagnetic interference and may not comply with all applicable local, national, or international regulations regarding emissions, immunity, safety, labeling, or recycling.

PN Labs modules are not certified for sale or use as standalone products in regulated jurisdictions, including the European Union, or any jurisdiction requiring formal regulatory approval or certification for end-user electronic products.

It is the sole responsibility of the purchaser or system integrator to ensure compliance with all relevant certifications and regulations for their specific application or end system. PN Labs expressly disclaims all liability related to such compliance.

Geographic Restrictions

PN Labs operates as a Canadian business headquartered in Quebec. While our products are designed and distributed from Canada, they are not certified for consumer use under Canadian regulatory frameworks such as ISED, CSA, or provincial electrical codes.

PN Labs products are modules intended for integration into larger systems by technically qualified users. As such, they are not subject to the same certification requirements as consumer-ready products. It remains the responsibility of the purchaser to ensure regulatory compliance of any final integrated system in which our modules are used.

Customers are responsible for understanding and complying with all import, certification, or usage requirements in their jurisdiction. PN Labs is not responsible for customs issues, duties, taxes, or legal compliance in your region.

Risk of Use and Limitation of Liability

All PN Labs products are provided without warranties of any kind. Use is entirely at your own risk. PN Labs shall not be liable for:

  • Injury, death, or illness

  • Property damage or system failure

  • Lost business, revenue, or data

  • Direct, indirect, incidental, or consequential damages

PN Labs’ total liability shall not exceed the purchase price of the product.

Returns and Warranty

PN Labs does not offer returns or refunds for any products once shipped. All sales are final.

We warrant PN Labs-manufactured products against manufacturing defects for 30 days from the date of delivery. To request warranty service, customers must provide clear and sufficient proof of the defect, including but not limited to photos, videos, or electrical measurements. This warranty does not cover damage caused by misuse, accidents, improper integration, or modification. Third-party products may come with a warranty provided by their original manufacturer. PN Labs does not guarantee the existence or terms of such warranties. If you are purchasing a third-party product and require warranty confirmation, please contact us before placing your order so we can provide details where available.

Shipping and Delivery

Orders ship within 1-4 business days. We are not responsible for delays due to carriers, customs, weather, or other external factors. International shipments are sent DDU (Delivery Duty Unpaid). The buyer is responsible for all import duties, taxes, and fees.

We do not falsify customs forms. Orders are declared with accurate contents and values.

Payment

We use Stripe as our primary payment processor and accept major credit cards through Stripe Checkout. We may require additional verification for certain orders. Payment is charged prior to shipment. We reserve the right to decline any order we deem suspicious or fraudulent. By using Stripe Checkout, you agree to Stripe’s own Terms of Service and Privacy Policy, which govern your use of their platform in connection with your transaction.

Technical Support

We offer community-based support through our forums, and you may contact us via email if you have technical questions. We do not provide a support request form. One-on-one support is provided at our discretion and only for products purchased directly or through authorized distributors.

Community Conduct

We expect all customers to follow our code of conduct. Harassment, abusive language, or unreasonable behavior may result in a permanent ban from purchases or support. We reserve the right to moderate and remove objectionable content.

Privacy

We collect and store only the data needed to process and fulfill your orders. We do not store payment details or share your personal information with third parties.

Export Compliance

You agree not to export, re-export, distribute, or transfer PN Labs products or related technical information to any individual, organization, or country to which such export is restricted or prohibited by applicable laws, regulations, or sanctions, including but not limited to those administered by the Government of Canada. Products may not be exported, re-exported, sold or transferred to U.S. embargoed, sanctioned, or restricted destinations, persons, or entities. 

You are solely and fully responsible for ensuring compliance with all applicable export control, trade sanctions, and customs laws. This includes, but is not limited to, verifying the end-use, end-user, and destination of the product. You are also responsible for understanding whether PN Labs products meet the local regulatory requirements of the destination country, including any restrictions on electromagnetic interference, safety, environmental compliance, or labeling.

All duties, taxes, tariffs, brokerage fees, and other costs associated with exporting or importing the product are the sole responsibility of the customer. PN Labs will not reimburse or compensate for any fees, delays, or rejections related to customs or regulatory issues.

Any breach of these obligations may result in legal consequences, and PN Labs disclaims all liability for such violations. This obligation shall survive termination of your relationship with PN Labs.

Indemnification

You agree to fully indemnify, defend, and hold harmless PN Labs, its directors, officers, employees, contractors, agents, and affiliates from and against any and all claims, demands, damages, liabilities, losses, judgments, settlements, penalties, fines, costs, and expenses (including reasonable legal fees and court costs) arising directly or indirectly from:

  • Your use or misuse of PN Labs products;

  • Any failure by you to comply with applicable local, provincial, national, or international laws or regulations;

  • Any breach of these Terms of Service;

  • Any negligent, reckless, or intentional act or omission by you;

  • Any harm to person, property, or system allegedly caused by your use or integration of PN Labs products.

This indemnification obligation will survive termination of your relationship with PN Labs and use of our products or services.

Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Quebec, Canada. Any disputes shall be resolved exclusively in the courts of the judicial district of Montreal, Quebec.

Revisions

We may update these Terms of Service at any time. You should revisit this page periodically to stay informed of any changes.

For questions or concerns, please contact us through our website contact page.